Contact the Jesse Brown VA Medical Center - Jesse Brown VA Medical Center
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Jesse Brown VA Medical Center


Contact the Jesse Brown VA Medical Center

Jesse Brown VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices for visitor hours.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Jesse Brown VA Medical Center
820 S. Damen Avenue
Chicago, Il 60612

For the location of an inpatient or their phone number, dial the Medical Center at (312) 569-8387 (or 1-800-591-4815).

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.

24 hour Telephone Care.

  • Toll-free 1-800-591-4815
  • If you are sick and wish to speak to a nurse, press 2.


Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Advocate

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Privacy Officer

Privacy is everyone’s responsibility.  Contact our Privacy/FOIA Officer, Elizabeth M. Rogers, MHA at 312-569-6117.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 1-800-591-4815, extension 57372.

Former Prisoner of War (FPOW) Advocate

Former Prisoners of War can contact the Former Prisoners of War (FPOW) Advocate, Eric T. Glessner, LCSW, 312-569-7272 (the call center will forward you).

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact the Public Affairs Officer at (312) 569-6402 during normal business hours


To report problems with this website such as a broken link on our website, please contact the Webmaster. (This e-mail address is for web site technical issues only. You will not receive a response. All other inquiries should be sent through the VA Inquiry page.)